About Our Products
What types of LED products do you offer?
We specialize in premium LED lighting solutions including Continuous COB LED Strip Lights, LED Strip Light Kits, LED Deck & Landscape Lights, and essential installation accessories like connectors, diffusing channels, and control systems. Our products are designed for both professional installers and DIY enthusiasts.
Are your LED products suitable for outdoor use?
Yes, we offer both indoor and outdoor LED solutions. Our LED Deck & Landscape Lights are specifically designed for outdoor applications with weather-resistant properties. Please check individual product specifications for detailed usage guidelines.
Do you offer complete LED installation kits?
Absolutely! We provide comprehensive LED Strip Light Kits that include everything you need for a complete installation, perfect for both beginners and professionals looking for convenient, all-in-one solutions.
Shipping & Delivery
What shipping methods do you offer?
We provide two main shipping options:
• Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
• Free Shipping via EMS for orders over $50 – 15-25 days after dispatch
All orders require 1-2 business days for processing before shipment.
• Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
• Free Shipping via EMS for orders over $50 – 15-25 days after dispatch
All orders require 1-2 business days for processing before shipment.
Do you ship worldwide?
Yes, we ship globally to most regions! However, we currently cannot ship to some Asian countries and remote areas. During checkout, our system will automatically verify if we can deliver to your location.
How can I track my order?
All shipments include comprehensive tracking information. Once your order is dispatched, you’ll receive a tracking number via email that allows you to monitor your package’s journey from our warehouse to your location.
What happens during peak seasons?
During high-demand periods, order processing may take slightly longer than our standard 1-2 business days. We’ll keep you informed about any delays and provide updated timelines for your specific order.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your products. If any item doesn’t meet your expectations, you can return it for a refund or exchange, provided it’s in original condition with all packaging.
How do I initiate a return?
To start a return, please contact our customer support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process and provide shipping instructions.
What if my product arrives damaged?
We take great care in packaging your LED products securely. However, if you receive a damaged item, please contact us immediately at [email protected] with photos of the damage. We’ll quickly arrange for a replacement at no additional cost.
Payment & Security
What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure, encrypted channels to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and work with reputable payment processors to ensure your personal and financial information is always secure. We never store your complete payment details on our servers.
Do you offer any payment plans?
Currently, we process full payments at the time of order. However, when using PayPal, you may have access to their payment plan options depending on your account status and location.
Technical Support & Installation
Do you provide installation guidance?
Yes! While many of our customers are professional installers, we also cater to DIY enthusiasts. Our products come with clear installation instructions, and our support team is available to provide additional guidance for your specific project needs.
What if I need help choosing the right products?
Our expert team is here to help! Contact us at [email protected] with details about your project – whether it’s residential lighting, commercial installation, or creative DIY projects. We’ll recommend the perfect LED solutions for your needs.
Are your LED connectors and accessories compatible with other brands?
Our premium connectors and installation accessories are designed to work seamlessly with our LED products and are generally compatible with standard LED strips from other manufacturers. For specific compatibility questions, please contact our support team with your requirements.
Still Have Questions?
Our dedicated customer support team is here to help you with any additional questions about our LED products, shipping, or your specific project requirements.
Email: [email protected]
Address: 27 Leary Dr, Savannah, US 31406
We’re committed to helping you glow smarter and shine brighter with lighting solutions that arrive as promised!