Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect several types of information to provide and improve our services to both professional installers and DIY enthusiasts:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through PCI-DSS compliant systems), PayPal account information
• Order Information: Purchase history, product preferences, project requirements
• Account Information: Username, password (encrypted), profile preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns, product views
• Location Data: General geographic location for currency conversion and shipping calculations

Communication Data

• Customer service inquiries and support requests
• Feedback and survey responses
• Marketing preferences and newsletter subscriptions

2. How We Use Your Information

We use your information for legitimate business purposes including:

• Order Processing: To process and fulfill your orders for LED lighting products
• Payment Processing: To securely process payments through our PCI-DSS compliant systems
• Customer Service: To provide support for installation queries and product questions
• Product Improvement: To enhance our LED product offerings based on customer usage patterns
• Security: To prevent fraud and unauthorized access to your account
• Marketing: To send relevant information about new LED products and promotions (with your consent)
• Legal Compliance: To meet our legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information. We may share data in the following circumstances:

Service Providers

• Payment Processors: PayPal, credit card companies for transaction processing
• Shipping Partners: Logistics companies for order delivery
• Technical Support: IT service providers for website maintenance

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security issues

Business Transfers

• In connection with a merger, acquisition, or sale of assets

4. International Data Transfers

As a global supplier of LED lighting solutions, your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place and comply with applicable data protection laws for international data transfers.

5. Data Storage and Security

We implement robust security measures to protect your data:

• SSL Encryption: All data transmissions are encrypted using industry-standard SSL technology
• PCI-DSS Compliance: Our payment processing meets the highest security standards
• Secure Tokenization: Payment details are tokenized and not stored on our servers
• Regular Audits: Continuous security monitoring and regular vulnerability assessments
• Data Retention: We retain personal data only as long as necessary for legitimate business purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in specific circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Payment processing and security
• User authentication and account access

Analytical Cookies

• Website traffic analysis and performance monitoring
• User behavior tracking to improve site functionality
• Product preference analysis for inventory planning

Marketing Cookies

• Personalized product recommendations
• Retargeting campaigns for relevant LED products
• Advertising performance measurement

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites, including installation guides or complementary products. We are not responsible for the privacy practices of these external sites.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

12. Regional Specific Provisions

GDPR (EU/EEA Residents): We comply with the General Data Protection Regulation. Our legal basis for processing is typically contract performance, legitimate interests, or your consent.

CCPA (California Residents): California consumers have additional rights under the California Consumer Privacy Act, including the right to know about and opt-out of the sale of personal information.

Other Regions: We respect local privacy laws in all jurisdictions where we operate, excluding currently restricted areas in some Asian countries and remote locations.

Thank you for trusting LED Accessories Shop with your LED lighting needs and your personal information. We are committed to maintaining the highest standards of privacy and security while providing innovative lighting solutions for professionals and DIY enthusiasts worldwide.