Last Updated: December 2024

Our Commitment to Customer Satisfaction

At LED Accessories Shop, we stand behind the quality of our LED lighting products and are committed to ensuring your complete satisfaction. Whether you’re a professional installer or a DIY enthusiast, we want your experience with our products to be exceptional.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be in original, unused condition
  • All original packaging and materials must be included
  • Products must be in resalable condition
  • Return request must be made within 15 days of delivery

⚠️ Non-Returnable Items

Based on our product analysis and technical specifications, the following items cannot be returned or exchanged:

  • Opened or Used LED Strip Lights – Continuous COB LED Strip Lights, Continuous COB White strips (due to customization and installation nature)
  • Cut LED Components – Any LED strips or connectors that have been cut, modified, or installed
  • LED Installation Accessories – Opened packages of connectors, wires, or diffusing channels
  • Custom or Special Order Items
  • Digital Products – Installation guides or digital content

Return Process – Step by Step

1Submit Return Request

Email our customer service team at [email protected] with your return request. Use the template below to ensure we have all necessary information.

2Await Authorization

Our team will review your request within 1-2 business days and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

3Package Your Items

Securely package the items in their original packaging with all accessories and documentation. Include the RMA number clearly on the outside of the package.

4Ship Your Return

Ship the package to our warehouse address. We recommend using a trackable shipping service and retaining your shipping receipt.

Return Address:
LED Accessories Shop
27 Leary Dr
Savannah, US 31406

5Processing & Refund

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Timeline & Methods

We strive to process refunds as quickly as possible:

  • Credit Card/PayPal Refunds: 3-5 business days after return processing
  • Bank Transfers: 5-7 business days
  • Refund Method: Refunds are issued to the original payment method used for purchase

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to a different product:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you want an exchange and specify the desired replacement product
  3. Once we receive your return, we’ll ship the replacement product using your preferred shipping method
  4. Any price differences will be refunded or charged to your original payment method

Return Request Email Template

Copy and paste the template below into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear LED Accessories Shop Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Names and Quantities]
Reason for Return: [Please specify – defective, wrong item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the items are in original condition with all packaging and accessories included.

Please provide return instructions and RMA number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will typically ship a replacement immediately without requiring you to return the damaged item

Need Help With Your Return?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

We appreciate your business and are committed to making your LED lighting project a success!