Our Commitment to You

At LED Accessories Shop, we’re dedicated to making your LED lighting projects successful, whether you’re a professional installer or a passionate DIY enthusiast. We understand that getting the right components delivered promptly is crucial to your work, which is why we’ve designed our shipping and returns policies with your needs in mind.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your project timeline needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided
  • Best for: When you need your LED components quickly

Free Shipping

  • Available for: Orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking provided
  • Best for: Budget-conscious projects with flexible timelines

Please Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

Our Satisfaction Guarantee

We stand behind the quality of our LED lighting products and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible:

  • Items must be in original, unused condition
  • All original packaging and materials must be included
  • Products must be in resalable condition
  • Return request must be made within 15 days of delivery

⚠️ Non-Returnable Items

Due to the technical nature and customization of LED products, the following items cannot be returned or exchanged:

  • Opened or Used LED Strip Lights – Including Continuous COB LED Strip Lights and Continuous COB White strips
  • Cut LED Components – Any LED strips or connectors that have been cut, modified, or installed
  • LED Installation Accessories – Opened packages of connectors, wires, or diffusing channels
  • Custom or Special Order Items
  • Digital Products – Installation guides or digital content

Return Process – Step by Step

Step 1: Submit Return Request

Email our customer service team at [email protected] with your return request. Use the template below to ensure we have all necessary information.

Step 2: Await Authorization

Our team will review your request within 1-2 business days and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package Your Items

Securely package the items in their original packaging with all accessories and documentation. Include the RMA number clearly on the outside of the package.

Step 4: Ship Your Return

Ship the package to our warehouse address. We recommend using a trackable shipping service and retaining your shipping receipt.

Return Address:
LED Accessories Shop
27 Leary Dr
Savannah, US 31406

Step 5: Processing & Refund

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Timeline & Methods

We strive to process refunds as quickly as possible:

  • Credit Card/PayPal Refunds: 3-5 business days after return processing
  • Bank Transfers: 5-7 business days

Refund Method: Refunds are issued to the original payment method used for purchase.

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to a different product:

  • Follow the standard return process above
  • Clearly indicate in your return request that you want an exchange and specify the desired replacement product
  • Once we receive your return, we’ll ship the replacement product using your preferred shipping method
  • Any price differences will be refunded or charged to your original payment method

Return Request Email Template

Copy and paste the template below into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear LED Accessories Shop Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Names and Quantities] Reason for Return: [Please specify – defective, wrong item, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the items are in original condition with all packaging and accessories included.

Please provide return instructions and RMA number.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will typically ship a replacement immediately without requiring you to return the damaged item

Need Help With Your Return?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

We appreciate your business and are committed to making your LED lighting project a success!